FAQ's

ABOUT

  • What is Mine Chest?
    The official subscription box crafted by Minecraft lovers for Minecraft lovers, every chest is filled with exclusive Minecraft merch, such as a full-color T-shirt, collectibles, toys, and more. 
    Every Mine Chest is designed to let adventurers of all ages bring their love of the game into the real world with items that players will enjoy wearing, collecting, and creating
  • What can I expect to receive in my Mine Chests?
    Every chest is filled with exclusive Minecraft merch available only to Mine Chest subscribers, including a full-color T-shirt, collectibles, toys, and more. Even the in-game chest replica is collectible! Reverse it to create a colorful new Minecraft block to store your real-world inventory.
  • Can I give Mine Chest as a gift?
    Definitely. Just make sure that the gift recipient’s address is correctly input as the shipping address. You will remain the owner of the account and receive all information regarding upcoming shipments. To purchase a fixed-length and prepaid gift subscription, reach out to our customer service at contact@minechest.com.
  • What payment methods do you accept?
    We accept major credit and debit cards, as well as PayPal for subscription purchases.

AFFILIATES/BRAND AMBASSADORS

CONTACT

MY ACCOUNT

RETURNS & REFUNDS

  • Can I return my chest?
    We do not accept returns at this time. Please do reach out to our team to assist if there is an issue with your chest this month and we’ll do our best to find a suitable solution.
  • What is your refund policy?
    If your chest is lost, arrives seriously damaged or destroyed, please reach out to our customer care team to seek reshipment or a refund. We are unable to accept returns and issue refunds for opened chests, in general.

SHIPPING

  • When do Mine Chests ship?
    We aim to ship monthly chests early each month, so they’ll arrive in your home by mid-month. You’ll always receive a tracking email when your chest has shipped.
  • Where is my Mine Chest?
    Take a peek at your online dashboard for individual chest shipment status. You’ll see the status of your shipment, plus a tracking link if the chest is on its way. If you need further assistance, send us a note.
  • How long does shipping take?
    Please allow 5-10 business days for shipping after we ship your chest. You will receive a tracking email when your chest has shipped.